Privacy Policy

 

Neoflam Australia & New Zealand is absolutely committed to keeping your personal information private. We want you to visit our site regularly, with complete confidence. We are sharing our privacy policy with you so that you know exactly how we gather information and what we do (and don’t do) with that information. For us this is an important step in building trust.

As you probably know already, we’ve got a few links to other sites; that’s just part and parcel of operating on the web. Neoflam Australia & New Zealand isn’t responsible for the privacy practices or the content of these other web sites. The chances are excellent that you’ll have no issues with them, but we can’t be at all places at all times to guarantee it.

Server Logging & Web Site Cookies

Each customer’s computer uses an IP (Internet Protocol) address when they are online, which is logged by our server. We use your IP address to identify your web site use, assist in the ordering process, help diagnose any problems with your order (and our server in general) and to gather broad statistical information such as visitor numbers.

Our web site also uses cookies. Cookies are small text files a web site stores on your computer and which are used to recognise repeat customers and enhance their experience when they return to the web site, storing information about you and your preferences. Only the information that you provide, or the choices you make whilst visiting the web site can be stored in a cookie. For example, a cookie cannot determine your e-mail address unless you choose to enter it in to the appropriate field.

Allowing a web site to create a cookie does not give the Neoflam Australia & New Zealand Online web site or any other web site access to the rest of your computer, and only the web site that created the cookie can read it. Cookies allow you to take advantage of the best features offered by web sites. For instance we use cookies to save your login details so you don’t have to re-enter it each time you visit our site. If you prefer, you can set your web browser (such as Internet Explorer) to notify you when a site is using a cookie and/or to refuse it. Click here to find out more about cookies, which are a standard feature of many web sites.

How We Collect Customer Information

Neoflam Australia & New Zealand Online also gathers information about customers through:

 

  • Shopping cart order forms
  • My Account contact profile update form
  • Promotional contests (an opt-in choice)
  • Newsletter registration form (an opt-in choice)
  • Contact Us email form
  • How We Use This Information

The information we obtain from you is used for these purposes:

 

  • To process payments for product purchases and send you items you have ordered
  • To contact you if necessary (regarding your purchase or contact details provided)
  • To generate purchasing statistics from online surveys and competitions (an opt-in choice)
  • To contact you if you win a competition (an opt-in choice)
  • To send you information about our company/products and promotional material from some of our partners (if you join one of our mailing lists, an opt-in choice)
  • To send you information from our cooking class program (if you join the cooking class program, an opt-in choice)
  • To answer any general queries you submit via our contact us email form

Customer Information

The Neoflam Australia & New Zealand Online web site allows our customers the following communication opportunities:
Opting in or out of receiving communications from our web site and our partners

  • Correcting or updating your information in the My Account area
  • Contacting us via ourcontact form.

 

Alternatively, you can contact our Customer Service Department on 1 800 332 934 .