Neoflam Australia & New Zealand Warranty

NEOFLAM Australia Pty Limited ("Neoflam Australia") is an authorised dealer of NEOFLAM products importing and distributing to the Australian and New Zealand markets. All NEOFLAM products are covered by the NEOFLAM factory warranty, however NEOFLAM Australia provides an extra warranty and additional coverage under this NEOFLAM Australia and New Zealand warranty.

What is the NEOFLAM AUSTRALIA AND NEW ZEALAND Warranty?

From date of purchase, Neoflam Australia guarantees to repair or replace any item found defective in material, construction or workmanship under normal use and following care instructions. This excludes damage from misuse or abuse. Minor imperfections and slight colour variations are normal. This is because each piece of NEOFLAM cookware is hand crafted so there might be some slight imperfections on the ceramic surface. This will not affect the performance of the product.

Online registration is available on the PRODUCT REGISTRATION page of the website. Please note that the warranty on your Neoflam product will not come into effect until you register it through the PRODUCT REGISTRATION facility our website.

Neoflam Australia will repair or replace, at our discretion, any item found to be defective, to the original purchaser. The decision whether an item is considered defective under this warranty rests solely with Neoflam Australia. Please note that this warranty is available only to the original purchaser of the product upon proof of purchase, and is not transferable to other people.

Neoflam Australia, the owner of this website, is an authorised NEOFLAM distributor. For warranty information for other countries, please contact that country's NEOFLAM importer or visit www.neoflam.com.

What will void my Neoflam warranty?

If your Neoflam is used on high heat for an extended period of time.
If your Neoflam is left empty on a heated burner for an extended period of time, the metals may separate and cause extreme damage to your Neoflam.

If your Neoflam pieces are used in the microwave or induction oven/cookers (unless your Neoflam product is one specifically designed and marketed by NEOFLAM as a product suitable for use in an induction cooker).
Improper cleaning methods causing scratches, or the use of scouring pads, steel wool, abrasive cleansers, bleach and/or oven cleaners will void your warranty.

For warranties to apply, the owner must follow the Use and Care instructions provided with the product at the time of purchase.
This warranty also does NOT cover

ordinary wear and tear (such as scratches, dents or stains to the body of the pan or, external or internal surfaces that do not impair the functional utility of the product),
impact damage or breakage, dropping, accidents,
heat discoloration, minor imperfections and slight colour variations in the ceramic, or metals, which are a normal part of the craftsmanship,
extreme temperature changes (such as pre-heating cookware empty, letting liquids boil dry, immersing pan or lid into cold water or resulting damage to the pan and/or other property),
anybody but the Owner of the product who made the original purchase of the item,
other misuse.

How do I return my Neoflam cookware under warranty?

We would be happy to provide a warranty evaluation for replacement. Follow this procedure to return the item for examination as follows:
First, please contact us to obtain a RA # (Return Authorization number) in the unlikely event that a return is necessary; you can e-mail us at info@neoflam.com.au or call us to get your number.
Once you receive your number, please write a brief note that explains the problem that you are experiencing with the item(s). Include in the note your name, return address, and please mention your RA #.
Make sure you include the original purchase docket you got from the retailer when you bought the item. Package the note, the purchase docket and the item together and return them to:  PO Box 783 Mullumbimby NSW 2482 Australia Attention: RETURNS

Should a defective item no longer be available, for whatever reason, an item of similar function and value will be substituted. NEOFLAM is warranted by the manufacturer to be free from defects in material, construction, and craftsmanship for the life of the original purchaser. The warranty document is packed with every cookware product. Some limitations may apply.