Privacy policy
Privacy Policy
Neoflam Australia & New Zealand is committed to keeping your personal information private. Please visit our site regularly with complete confidence. We are sharing our privacy policy with you so that you know exactly how we gather information and what we do (and don't do) with that information. For us, this is an essential step in building trust.
As you probably know, we've got a few links to other sites; that's part and parcel of operating on the web. Neoflam Australia & New Zealand isn't responsible for the privacy practices or the content of these other websites. The chances are excellent that you'll have no issues with them, but we can only be at some places at all times to guarantee it.
Server Logging & Web Site Cookies
Each customer's computer uses an IP (Internet Protocol) address when they are online, which is logged by our server. We use your IP address to identify your website use, assist in the ordering process, help diagnose any problems with your order (and our server in general), and gather broad statistical information such as visitor numbers.
Our website also uses cookies. Cookies are small text files a website stores on your computer and which are used to recognise repeat customers and enhance their experience when they return to the website, storing information about you and your preferences. Only the information you provide or the choices you make while visiting the website can be stored in a cookie. For example, a cookie cannot determine your email address unless you choose to enter it into the appropriate field.
Allowing a website to create a cookie does not give the Neoflam Australia & New Zealand Online website or any other website access to the rest of your computer, and only the website that created the cookie can read it. Cookies allow you to take advantage of the best features offered by websites. For instance, we use cookies to save your login details, so you don't have to re-enter it whenever you visit our site. If you prefer, you can set your web browser (such as Internet Explorer) to notify you when a site uses a cookie and refuses it. Click here to learn more about cookies, which are a standard feature of many websites.
How We Collect Customer Information
Neoflam Australia & New Zealand Online also gathers information about customers through:
- Shopping cart order forms
- My Account Contact profile update form
- Promotional contests (an opt-in choice)
- Newsletter registration form (an opt-in choice)
- Contact Us email form
- How We Use This Information
The information we obtain from you is used for these purposes:
- To process payments for product purchases and send you items you have ordered
- To contact you if necessary (regarding your purchase or contact details provided)
- To generate purchasing statistics from online surveys and competitions (an opt-in choice)
- To contact you if you win a competition (an opt-in choice)
- To send you information about our company/products and promotional material from some of our partners (if you join one of our mailing lists, an opt-in choice)
- To send you information from our cooking class program (if you join the cooking class program, an opt-in choice)
- To answer any general queries you submit via our Contact Us email form
Customer Information
The Neoflam Australia & New Zealand Online website allows our customers the following communication opportunities:
Opting in or out of receiving communications from our website and our partners
- Correcting or updating your information in the My Account area
- Contact us via our contact form.
Alternatively, you can contact our Customer Service Department on 02 6684 4272.