Neoflam Venn 32cm Casserole Induction Turquoise
Neoflam Venn 32cm Casserole Induction Turquoise
Neoflam Venn 32cm Casserole Induction Turquoise

Neoflam Venn 32cm Casserole Induction Turquoise

Regular price$302.95 Sale price$201.95
In stock
SKU: CV-C32T
Quantity:
Shipping and Returns
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Delivery Information

 

  • All packages leave our warehouse in 24 hours or the same business day (excluding weekends and public holidays).

  • All orders are charged a flat delivery fee of $14.95 - meaning you can add as many items as you wish to your order at no additional charge*
  • We deliver Australia wide using TNT, Fast way and Australia Post. When your product is shipped your order will be updated and you will be provided with a tracking code. 

          *FLAT SHIPPING FEE APPLIES TO AUSTRALIA ONLY

Warranty & Service
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Warranty would be given for items purchased only at Neoflam Australia authorised retailer and upon presenting your purchase receipt.

 

Limited Lifetime warranty.

Neoflam Australia offers a limited lifetime warranty for any defects in materials and manufacturing from the date of original purchase.

This is strictly limited to the repair or replacement of the purchased product and does not cover damage or wear & tear of the product caused by misuse or other external causes.  Any attempt to disassemble a Neoflam product will result in withdrawal of warranty privileges.

The customer is responsible for all shipping and handling costs along with the itemised proof of purchase (hold onto your receipt).

Neoflam must be notified of your return item before sending out the product.  Neoflam reserves the right to refuse and return damaged items that do not follow the above description after inspecting the returned item.

All shipping and returning costs are non-refundable and will be charged to the customer.  If Neoflam decides to replace the item, the replacement will not extend the life of the warranty.

Neoflam will not accept any additional charges for work performed by the customer or third party unless it is authorised by Neoflam Australia.

Neoflam Australia guarantees to repair or replace any cookware found with a manufacturer default.

The warranty does NOT cover:

  • Misuse
  • Ordinary wear and tear
  • Impact damage or breakage, dropping, accidents
  • Extreme temperature changes (such as pre-heating cookware empty, letting liquids boil dry, immersing hot pan into cold water resulting damage to the pan and/or other property)
  • Nonstick performance if the problem is not reported after first use
  • Minor imperfections and slight colour variations which are normal because each piece of Neoflam cookware is hand crafted so there might be some slight imperfections on the ceramic surface that do not affect the performance of the product.

What will void my warranty?

  • If your Neoflam is used on high heat for an extended period of time, the metals may separate and cause extreme damage to your Neoflam.
  • If your Neoflam is left empty on a heated burner for an extended period of time.
  • If your Neoflam pieces are used in the microwave
  • If metal utensils are used on the nonstick cooking surface.
  • If improper cleaning methods causing scratches been used, or the use of abrasive scouring pads, steel wool, abrasive cleansers, bleach and/or oven cleaners.

If your cookware looks something like this it is probably not covered by warranty

 

 

Please read our FAQs and Neoflam Warranty Terms & Conditions for more information

You prefer us to assess your cookware and determine if it is eligible for replacement?

Please send your item with a short description of the problem and a copy of your purchase receipt. Please make sure you include your name, your postal address and contact details (phone and email).

Please note that we will not accept and/or assess any claims without proof of purchase.

Send it to:

Neoflam Australia Pty Ltd,

Unit 2, 13 Towers Drive,

Mullumbimby NSW 2482

 

In the event of a defect, malfunction or other failure of the product covered by this warranty, we will remedy the failure or defect, without charge to you, within thirty (30) days.

Should a defective item no longer be available, for whatever reason, an item of similar function and value will be substituted.

Replacement parts.

Neoflam Australia can provide  handles or knobs that need replacement, a postage and handling fee will apply of $7.00 AUD.   Please contact us on  customerservice@neoflam.com.au for availability and quote.

Returns Policy – Online purchases only:

We want you to be 100% happy with your Neoflam purchase.  If any of the issues listed below occur, please contact our warranty department on customerservice@neoflam.com.au

RETURNS

Damaged in transit 
Unfortunately items are occasionally damaged in transit.

If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We’ll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.

If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 3 business days of receiving your delivery.

The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you’re happy with. For example we may arrange to:

Replace the product (subject to availability)

  • Arrange for the product to be returned to us or our supplier

If we require you to return the product to us, we will pay the cost of the return.

Wrong item delivered  
Very occasionally we may accidentally ship the wrong item to you. If you have received an incorrect item, let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pickup and return of the incorrectly shipped item at no cost to you.

Faults and Warranty Claims
Neoflam  Australia  warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law.

If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 3 business days of receiving your delivery.

The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you’re happy with. For example we may arrange one or a combination of the following:

  • Send you any missing parts or components
  • Replace the product (subject to availability)
  • Offer you an alternative product
  • Offer a partial or full store credit voucher or refund

This Faults and Warranties policy does not cover:

Normal wear and tear

  • Damage arising from abnormal use or abuse
  • Damage, wear and tear as a result of improper or lack of maintenance and/or care.
  • Damage to external or product packaging only
  • Damage occurring during your own handling and transportation of goods
  • Insignificant minor variations in dimensions, colour, grain or finish
  • Insignificant minor imperfections or superficial blemishes

 

14 day returns  
We want you to love the products you buy from us. If have purchased your Neoflam product from our website and you change your mind, you may return it to us within 14 days of the date you received it, no questions asked.

You will be responsible for all shipping charges to facilitate a change of mind return. If you change your mind, we will provide you with a store credit voucher in an amount equal to the price you paid for the product, less all shipping costs

Items returned must be in ‘as-new’ condition. This means you have not used, assembled, damaged, washed  any of the items. Please return items secured in their original packaging. If you cannot return an item ‘as new’ in its original packaging, a handling and restocking fee may apply up to 30% of the value of the item.

If you purchase an item with promotional shipping (discounted or free shipping) and you return it because you change your mind, we will deduct the actual shipping costs from your store credit voucher. Both the cost of shipping the item to you and the cost of the return shipping to the warehouse will be deducted.

Cancellations
You may cancel an order, or part thereof, only before an order reaches the dispatch processing stage, in this case you will receive a store credit voucher or refund in the amount you paid for the product. After your order, or part thereof, reaches the dispatch processing stage, cancellations or changes may not be possible. As we endeavor to send your order to you as soon as possible, which often will be within 24 hours, requests for cancellations need to be lodged as soon as practicable after ordering. Once items have shipped, you cannot cancel them.

Your consumer rights
The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you.

Delivery Information

To ensure that your shopping experience with us is enjoyable and hassle free we have endeavoured to make the shipping process as efficient as possible.

We deliver Australia wide using TNT, Fast way and Australia Post. When your product is shipped your order will be updated and you will be provided with a tracking code.

FLAT SHIPPING FEE APPLIES TO AUSTRALIA AND ONLY  

All orders are charged a flat delivery fee of $14.95 - meaning you can add as many items to your order at no additional charge.

*All packages leave our warehouse in 24 hours or same business day (excluding weekends and public holidays).

 

VENN

 A union of style and convenience!

The Venn's eye-catching octagonal shape sets new standards in cookware, with the structural integration of handles making it oven-safe and suitable for serving.

Neoflam cookware is 100% toxin free; the non-stick Ecolon coating makes it a better choice for you and your family!

Key features:

  • Ecolon™ Natural Non-Stick Coating - The Healthy Choice for Non-stick Cookware is a ceramic-based coating, mostly made of silicon dioxide, a material commonly found in natural elements such as stone and sand.
  • PTFE, PFOA, CADMIUM & LEAD FREE
  • Highly scratch resistant
  • Compatible with the following cooktops -   Gas, Electric, Ceramic and Induction 
  • High-quality production, made from die-cast aluminium for long-lasting and high durability.
  • High heat conductivity means faster, effective energy saving and helps to retain nutrition while cooking rapidly.
  • Thick base & thin walls for even heat distribution
  • Incredibly lightweight body
  • Healthy negative ion Advanced technology allows the coating to emit 20 times more Anion than typical cookware.

Made in Korea 

    Neoflam Venn

    All Cooktops

    Gas

    Electric

    Ceramic

    induction

    Neoflam Venn

    Stylish & Vibrant

    The Venn elegant octagonal shape is designed to stand out from the crowd.

    Seamless integration of handles makes it oven safe.

    frypans and skillets

    Neoflam Australia

    Limited Lifetime warranty.

    Neoflam Australia offers a limited lifetime warranty for any defects in materials and manufacturing from the date of original purchase.

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