Please refer to Neoflam Warranty Terms & Conditions  to find out if your item is eligible for replacement.

How to return your Neoflam cookware under warranty:

Send your item with the original purchase docket and a brief note* explaining the problem to:

Neoflam Pty Ltd

2/13 Towers Drive

Mullumbimby
 NSW 2482

*Please make sure you include your name, return address and contact number or email address on the note.

Alternatively, you can take the item back to the shop you bought it from for evaluation.

Useful Links:

Neoflam Warranty Terms & Conditions

Seasoning your pan, best oils for cooking & frying, best temperature for eggs (pdf)

Non-stick cooking and cleaning tips (pdf)

Return Authorization Form.pdf

Return Authorization Form.doc